30 % of the total amount when confirming the reservation and 70% 21 days before the departure (if not stated otherwise)
Payment by credit cards: American Express, Diners, Visa, Mastercard, JCB, Maestro, Visa Electron.
Payment by bank transfer:
Beneficiary: PRO - AND, Peščanska 172, 10000 Zagreb, Croatia
Bank: HYPO ALPE-ADRIA BANK D.D. Zagreb Croatia
SWIFT CODE: HAABHR22
VAT ID. NO. HR26417662189
The best and the fastest way in solving a possible complaint is at the site, and we will show good will in solving it during the trip. The client has the right to submit a complaint due to the unfulfilled agreed upon service and obligated to issue a written complaint to PRO AND/PRO—TRAVEL within 8 days after the service was provided.
Complaints issued after the deadline of 8 days will not be taken into consideration. Every client– issues a complaint individually, group complaints won't be taken into consideration. PRO AND will respond upon a written complaint within 15 days after receiving the complaint (e-mail, mail or personal deliver where it will be responded to through a written package with a return receipt).
PRO-AND will solve only those complaints where the evidence is submitted to the service provider on the spot and that the cause could not be removed on the spot.
Until PRO AND delivers a decision, the client shall abandon mediation of any other person, court establishments or providing information to the media.